TERMS AND CONDITIONS
The term 'BitePRO Ltd' or 'us' or 'we' refers to the owner of the website. The term 'buyer' or 'you' or 'customer' refers to the user or viewer of our website. "Days" refers to working days, being Monday to Friday inclusive excluding bank holidays unless otherwise stated.
Unless expressly agreed in writing, any alteration to these conditions will not apply. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Every effort is made to ensure the accuracy of any information provided on this website. However neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
1. Prices and Card Payments
All prices quoted are including any relevant sales taxes.
All prices at correct at the time of publishing on this site, however they can be changed at any time without notice
All credit and debit card transactions will be processed using Sage Pay secure online terminal. The customer will be responsible for entering their own card details.
The currency converter is provided by XE.com and is for illustration purposes only. It is meant only as an approximate conversion tool based on the latest information available and should not be relied upon for any other purposes. All rates are set by the consumers bank on the day the transaction is made. Not applicable to UK transactions.
2. Orders & Payment Terms
Orders are accepted via the website using the secure shopping cart. Payment must be completed online and in full for your order to be complete.
No Credit accounts are offered for ordering online.
Credit accounts maybe offered to public sector authorities only. Please contact us via the online enquiry form, should you require this facility in order to place your order with BitePRO Ltd.
3. Shipping and Handling
Shipping costs: UK - Free Shipping, Europe - £15.00, Rest of the World - £20.50. Please be aware however that you may be subject to import duties which are beyond our control and the responsibility of the buyer.
Please note that our products will be dispatched directly from our main UK warehouse.
We aim to deliver within 14 days, subject to our stock levels. If products are out of stock, or for quantities of 50+, delivery may take up to 30 days. If for any reason we believe your order may take longer to dispatch you will be contacted by a member of our team with an estimated dispatch time.
4. Delivery Options
Orders will be dispatched via a designated courier who offer a trackable service from door to door.
We can take no responsibility for delays in transit caused by factors outside of our control.
We cannot be held liable for any loss caused by late delivery. If we deliver late you are not entitled to regard this as breach of contract.
Goods will be delivered to the delivery address supplied by you.
In the event of a lost parcel, every effort must be made by the buyer to assist in locating the delivery, including, but not limited to, enquiries with neighbours or other premises who may have accepted the parcel on the buyer's behalf as well as enquiring with the buyer's local sorting office.
If you or anyone at the delivery address is not available to accept delivery, then you must contact us or the carrier to arrange an alternative delivery date, or address where necessary. If any goods are returned to us by the carrier, you will incur additional delivery costs to have the item re-delivered.
We always ensure that items are packaged safely to protect the contents.
Buyers must note and agree to these delivery conditions or refrain from purchasing from this website.
5. Shortages, Damages, Discrepancies and/or Loss In Transit
We cannot be held responsible for any delay, loss or damage caused by the postal service, and we are under no obligation to credit or replace goods.
If you order has been delivered short, you must contact us within 3 days of the date of delivery. If goods have been damaged or supplied short, then you must keep those goods
in one place, separate from any other goods and be available for our inspection if we wish, before we decide what action to take.
6. Cancellation & Returns Policy
The Consumer Protection (Distance Selling) Regulations gives you a cooling off period that allows you to return your item for any reason.
- Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
- If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
- This 14 day period is the time you have to decide whether you wish to cancel and return your order.
- To be eligible for a refund you must notify us in writing via email to firstname.lastname@example.org that you wish to return an order within this first 14 days.
- You then have a further 14 days to return the goods to us from the date you contacted us about the return.
- Please note that goods must be received back within this second 14 day period.
- You must include in the package our returns form (click here to download form and return shipping labels) and include your full contact details and the reason for the return.
- You will not be entitled to a refund if you have not advised us of the pending return/cancellation within the first 14 days, however we will consider an exchange.
- All items must be returned unworn, undamaged and in the condition they were sent to you with all labels and packaging intact.
- The cost of return postage will be at your expense unless we despatched the incorrect item or the goods are faulty.
- Any agreed exchanges or refunds will be processed within 14 days from the date we receive the goods back.
- Goods that are returned will be inspected for any sign of use, damage, misuse or neglect. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. If there is any doubt we reserve the right not to exchange or give a refund.
- Credit card payments will only be refunded to the original card
If there are any problems with your order please contact us immediately.
Customers are reminded that we are not liable for returns that are lost or damaged in the postal system.
Customers should always ensure that the appropriate level of insurance is purchased from the carrier.
7. Product Guarantee and Warranty
All goods supplied by us are warranted to be of sound workmanship and materials, and suitable for the purpose for which they are designed under fair conditions. Our liability under this Warranty will be limited to the replacement, free repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by your misuse of the goods or your negligent handling of the item/s.
In order to make a claim under this warranty you must contact our head office in the first instance. The item must be returned within a specified time set out above and must be unused and in its original packaging. You will be liable for all postage costs including insurance.
If you return goods to us in order to make a claim and those goods turn out to be, in our opinion, fault free or damaged by reason of misuse or negligent handling of them, then we will give written notice within 10 days of us receiving the returned item. We reserve the right to make arrangements to return the goods to you after the 10 day period, your non-compliance with our request for instruction will lead us to assume that you have given us unconditional authority to dispose of the goods as we see fit. You will remain liable to pay for the goods in full.
In no circumstances will we be responsible for loss or consequential damage arising from the failure or defect of our goods.
All garments come with a six month warranty against workmanship and quality; for example stitching.
BitePRO Ltd does not retain any credit card information nor do we disclose any personal details or information to third parties. Data collected by us is used to take and fulfil customer orders and administer and enhance the site and our service. We will only disclose relevant information to third-parties for goods delivery purposes.
9. Force Majeure
We reserve the right to cancel an order or suspend or delay delivery, without being liable for any loss or damage if supply of the goods is prevented or delayed by reason of war, (whether declared or not), civil strife, riot, adverse weather conditions, fire, flood, labour disputes, accidents or any other cause or circumstances beyond our control.
10. Contacting Us
BitePRO Ltd, Unit 603, Avenue D, Thorp Arch Estate, Wetherby LS23 7FS.
Tel: 0845 5193 953.
Company registration number: 10409803. VAT registration number: 259348664